
Frequently Asked Questions
Q: How realistic does the flame look?
A: Our Nexora Flameless Candle uses advanced LED technology that mimics the natural flicker and glow of real candlelight. The warm, dancing light creates an authentic ambiance that's virtually indistinguishable from traditional candles.
Q: Is it safe to leave on unattended?
A: Yes! Unlike traditional candles, our flameless candles have no open flame, produce no heat, and pose no fire risk. They're completely safe to leave on while you sleep, during baths, or when you leave the room.
Q: How long does the battery last?
A: With regular use, the batteries can last for several weeks to months depending on usage. We recommend using high-quality batteries for optimal performance and longevity.
Q: What type of batteries does it use?
A: The Nexora Flameless Candle operates on standard AA or AAA batteries (specific model may vary). Battery type will be clearly marked on the product and packaging.
Q: Can I use these outdoors?
A: Absolutely! Since there's no flame to blow out, these candles are perfect for outdoor settings like patios, gardens, or evening events. Just be sure to protect them from rain or moisture.
Q: Do they produce any smoke or scent?
A: No, our flameless candles produce no smoke, soot, or scent. This makes them ideal for people with sensitivities, pets, or spaces where traditional candles aren't suitable. If you'd like fragrance, you can place them near your favorite essential oil diffuser or room spray.
Q: How do I turn it on/off?
A: Simple! Most models feature an easy-to-access on/off switch at the base of the candle. Just flip the switch and enjoy instant ambiance.
Q: Can these replace real candles for special occasions?
A: Many of our customers use Nexora Flameless Candles for weddings, proposals, romantic dinners, and other special events. They provide beautiful ambiance without the worry of fire hazards, especially in venues where open flames aren't permitted.
Q: Are they safe around children and pets?
A: Yes! With no flame, no hot wax, and no smoke, these candles are completely safe for homes with children and pets. You can enjoy beautiful ambiance without any safety concerns.
Q: What if my candle stops working?
A: First, try replacing the batteries. If the issue persists, please contact us at support@nexora.com and we'll be happy to help troubleshoot or arrange a replacement.
Q: Do you offer a warranty or guarantee?
A: We stand behind the quality of our Nexora Flameless Candles. If you experience any issues with your product, please reach out to our customer support team and we'll make it right.
Q: Can I use these in the bathroom during baths?
A: Yes! They're perfect for creating a spa-like atmosphere during baths. Just keep them away from direct water contact to protect the electronic components.